The mass of a lift is 2000 kg. When the tension in the supporting cable is 28000 N, then its acceleration is
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T = F + W = m a + m g = m ( a + g ) a = m T − g a = 2 0 0 0 2 8 0 0 0 − 1 0 = 1 4 − 1 0 = 4
Also, when the lift is at rest, T = W . When accelerating upwards, T > W . And when accelerating downwards, T < W . In this case, 2 8 0 0 0 > 2 0 0 0 0 , so it is accelerating upwards. Thus the answer is 4 s 2 m upwards
By the way, there is a typo in the answers as of this writing; the unit of acceleration is m / s 2 , not m / s − 2 .