I can barely access Brilliant.org!

I have been experiencing this problem since a few days now. I cannot access Brilliant most of the time.

When I try to load Brilliant.org on Chrome, it keeps loading forever, and at the end, it shows the following :

alt text

This is really very very frustrating. I literally bang my computer. I can load any other website, almost instantly, except Brilliant! I get lucky (sometimes) to find the website loading properly.

It is as if there are certain windows of time where it loads properly. Even for this note, I kept looking for a window of opportunity to post it.

I request the staff to suggest some remedies for this issue (a very frustrating issue). I dont think it is a problem with my internet, since I already mentioned that I can access every other website properly.

#BugReport #HelpMe! #Help #brillianthelp #Pleasehelp

Easy Math Editor

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Remember to wrap math in `$` ... `$` or `\[` ... `\]` to ensure proper formatting.
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`\frac{2}{3}`	$\frac{2}{3}$
`\sqrt{2}`	$\sqrt{2}$
`\sum_{i=1}^3`	$\sum_{i=1}^3$
`\sin \theta`	$\sin \theta$
`\boxed{123}`	$\boxed{123}$

Comments

Even when I can access Brilliant, it loads in the most non-intriguing way!

alt text

Anish Puthuraya - 7 years, 2 months ago

This also happens to me. I just reload the page and that always works.

milind prabhu - 7 years, 2 months ago

That actually happens when sometimes it loads in the HTML version. Reloading would help.

Shreya R - 7 years, 2 months ago

I've tried reloading, Shreya. That was the first thing I tried when I encountered this problem. Reloading doesn't help at all.

Anish Puthuraya - 7 years, 2 months ago

I am not sure, but this kind of thing happened to me a while ago , but i realized it happened not just on brilliant, but also to other .org websites,(for example wikipedia), if that is the case then you have a problem with your ISP.

Just to be sure try opening them with web proxy sites, that allow you to surf anonymously.

Beakal Tiliksew - 7 years, 2 months ago

There are instructions on how to surf anonymously, and some other suggestions here: https://support.google.com/chrome/answer/113910?hl=en

By any chance have you tried opening Brilliant in another browser (Firefox, Safari, IE, or other)?

Maryann Vellanikaran - 7 years, 2 months ago

Hey @Anish Puthuraya —we are looking into this problem, but it is hard to track down because we cannot reproduce the slowness or errors here.

To help us out, can you try going directly to https://brilliant.org (instead of simply brilliant.org) and see if that changes fixes the problem?

I see a lot of people have upvoted your comment—can you all do the same? We are looking for any more clues to figure out why the site is slow for some people.

Silas Hundt Staff - 7 years, 2 months ago

Hey Anish....I couldn't help noticing....Is that the iitianspace.com site open in the adjacent tab...if yes ...are u a PACE student??

Tanya Gupta - 7 years, 2 months ago

Yes, thats where I study.

Anish Puthuraya - 7 years, 2 months ago

Oh... Great !! Me too....!!

Tanya Gupta - 7 years, 2 months ago

Any updates about this issue? Has the situation gotten better/worse/not changed? Any new clues for us to follow up on?

Silas Hundt Staff - 7 years, 2 months ago

It still happens sometimes. But, I think its much better now. I can access the site much more frequently without these issues.
Im starting to think that the problem is with my PC.

Anish Puthuraya - 7 years, 2 months ago

Is it better or worse when you are clicking on a link in an email than when you are trying to go to Brilliant.org directly?

Silas Hundt Staff - 7 years, 2 months ago

@Silas Hundt – It is worse when Im accessing Brilliant through the mail. But, as I said, it is much more better now. In fact, since your previous comment, I haven't experienced the issue so far. I think it is solved, but Ill be sure to update you if there is any exception.

Anish Puthuraya - 7 years, 2 months ago

@Anish Puthuraya – Thanks for the update, @Anish Puthuraya.

Silas Hundt Staff - 7 years, 2 months ago

@Silas Hundt – Even i have been facing the same problem brilliant loads in an unusual way reloading does not work at all i have tried all the browsers and each of them i had to face the same problem the login page loads properly and after that it does not load properly please help

Harsh Depal - 7 years, 2 months ago

@Harsh Depal – @Harsh Depal can you give a little more information? What sort of browser, etc.?

Silas Hundt Staff - 7 years, 2 months ago

@Silas Hundt – Brilliant loads fast but it does not load in the normal way it loads like as mentioned by anish in the picture. I have been facing this problem on every browser like chrome,firefox,explorer

Harsh Depal - 7 years, 2 months ago

@Harsh Depal – Always, or only sometimes?

Silas Hundt Staff - 7 years, 2 months ago

@Silas Hundt – I started facing this problem today and everytime i log in,the unusual display would come

Harsh Depal - 7 years, 2 months ago

Math	Appears as
Remember to wrap math in `\(` ... `\)` or `\[` ... `\]` to ensure proper formatting.
`2 \times 3`	$2 \times 3$
`2^{34}`	$2^{34}$
`a_{i-1}`	$a_{i-1}$
`\frac{2}{3}`	$\frac{2}{3}$
`\sqrt{2}`	$\sqrt{2}$
`\sum_{i=1}^3`	$\sum_{i=1}^3$
`\sin \theta`	$\sin \theta$
`\boxed{123}`	$\boxed{123}$